Secure Remote Support

Your MSP has too much access

Many service providers rely on always-on VPNs and shared credentials that give them broad, unrestricted access to your systems. You can't see what they're doing, and you don't know when they're connected. That legacy model prioritizes their convenience, not your control.

Goson does it differently. Our Secure Remote Support service is built on Zero Trust principles: access is time-limited, role-based, and fully auditable. Whether we provide full managed services or on-demand support, we only connect when needed, and only with your approval.

✅ What's Included

  • Just-in-Time Support Access
    Our team connects only when required, using secure, temporary sessions - no always-on tunnels or background access
  • Role-Restricted Session Scope
    Access is limited to the exact systems and permissions required for the task, nothing more
  • Client-Controlled Permissions
    You define who at Goson can access what, and when. Access is revocable at any time
  • Identity-Based Authentication
    All sessions are tied to individual Goson team members, protected by strong authentication and device checks
  • Full Session Logging
    Every action is logged. You can review what was accessed, by whom, and when
  • No VPNs or Shared Credentials
    We eliminate legacy access risks, no open tunnels, no reused passwords, no guesswork

Why Choose Goson?

  • Security-First Access Model
    We apply the same Zero Trust principles to our support access that we recommend for your internal team
  • Works With or Without Managed Services
    Whether you rely on us for full management or occasional support, our access stays limited and transparent
  • Built for Compliance
    Our approach supports PHIPA, PIPEDA, and modern vendor access expectations
  • Trusted in Sensitive Environments
    We've supported healthcare, legal, and financial clients where every access must be justified and secure

Ideal for:

  • Businesses with sensitive systems requiring tight vendor access controls
  • Organizations with compliance or privacy obligations
  • Clients who want to move away from MSPs using full-access VPNs or shared accounts

Support Shouldn't Be a Security Risk

Contact us to modernize and secure third-party access to your environment.

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